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Store documents

Terms and conditions

Rules for using the shop, placing orders, paying and receiving live plants.

A No Empty Pots plant beside store documents

Version: 2026-09-07-v1 · Updated: 2026-09-07

Telephone: +48 512 766 695

Download terms and withdrawal form

01Seller and scope

  1. The No Empty Pots online shop at noemptypots.com is operated by Karolina Kuczewska — No Empty Pots, Hallera 12/2, 55-010 Wrocław, Poland. Contact: contact@noemptypots.com. Current contact options are also available on the Contact page.
  2. These terms govern use of the shop, orders, payments, delivery, complaints and withdrawal. A Product is an item offered in the shop; a Customer is a person buying goods or using shop services.
  3. Consumer provisions also apply, to the extent provided by the Polish Consumer Rights Act, to a natural person entering into a business-related contract that is not professional in nature for that person.

02Living plants and product descriptions

  1. We offer collectible living plants and cultivation accessories available in our catalog. Plants of the same variety may naturally differ in size, leaf shape and arrangement, coloration, rooting and growth rate.
  2. For an “exact specimen”, you receive the plant shown in its photographs, allowing for natural changes between photography and dispatch that do not undermine conformity with the offer. For plants selected from a batch, photographs are representative; the product page explains the selection method.
  3. Known significant damage and unusual characteristics are disclosed before purchase. The biological nature of a plant does not exclude liability for conformity. Departures from statutory conformity requirements require the statutory conditions, including express and separate acceptance where required; a description alone does not replace that acceptance.

03Orders and formation of the contract

  1. Select products, add them to your cart, enter the required details, choose delivery and check the summary. An account is not required. Product prices, delivery costs and the total payable are displayed before you order.
  2. After accepting these terms, “Order and pay” takes you to Stripe to pay. Creating a payment session or reserving a cart does not mean payment has been completed. The sales contract is formed when payment is successfully settled and confirmed in the shop system. We then email an order confirmation and the contract terms.
  3. If all or part of an order cannot be fulfilled, we contact you promptly to agree a solution and refund the payment due for the unfulfilled part. Other statutory rights remain unaffected.

04Prices and promotions

  1. Prices include applicable taxes. The currency and binding total appear in the order summary. Delivery is shown separately unless the offer includes free delivery.
  2. If there is an obvious Product pricing error, in particular due to a technical or editorial mistake, the Seller will notify the Customer without undue delay. If the contract has not yet been concluded, the order will not be accepted for fulfilment and any payment collected will be refunded without undue delay. If the contract has already been concluded, the consequences of the error are assessed under applicable law, in particular the Polish Civil Code provisions on error in a declaration of intent.
  3. When announcing a price reduction, we display the legally required lowest price applied during the 30 days preceding the reduction, or the applicable reference price where an exception applies. Discount codes, promotions and bonuses have their conditions stated with the offer.

05Payments

  1. Electronic payments are processed by Stripe. Available methods appear during payment. We do not store your full card details.
  2. Complete payment before the payment session and displayed reservation expire. Stock must be checked again after expiry. An unpaid order may be cancelled; this does not remove your right to reimbursement of any funds collected.

06Delivery and transport

  1. We currently deliver only within Poland, by InPost courier or to an InPost parcel locker, subject to availability at checkout. Costs and available delivery times are displayed before purchase; made-to-order products include the additional preparation time stated for the product.
  2. Plants are normally dispatched Monday to Wednesday. In severe frost or heat, we contact you about a safer date. A material change of delivery date requires agreement and does not exclude statutory remedies for delay. Unless another time has been agreed, goods are delivered without undue delay and within 30 days of the contract.
  3. The risk of accidental damage passes when the parcel is delivered to you or your nominated recipient. Handing it to a carrier offered by the shop does not itself transfer transport risk to you.

07Withdrawal: plants and accessories

  1. Consumers generally have 14 days from receipt to withdraw from a distance contract without giving a reason. For one order delivered separately, in batches or in parts, the period begins upon receipt of the last item, batch or part.
  2. Article 38(1)(4) of the Polish Consumer Rights Act excludes goods which are liable to deteriorate or expire rapidly. We apply this exclusion to the living plants offered by the Shop because of their biological nature, susceptibility to rapid deterioration and the need for appropriate care conditions after delivery.
  3. Before you place an order, checkout states that living plants have specific return conditions and links to the full conditions. This information does not create an exception if the statutory conditions are not met.
  4. This exception does not limit complaints about non-conforming goods, transport damage or other statutory claims. Accessories and products outside the exception follow the procedure below.

08Withdrawal and reimbursement procedure

  1. Send a clear withdrawal statement by email to the Seller or by post to the Seller’s address. The form below is optional. Sending the statement before the deadline is sufficient.
  2. Return the goods to the Seller without undue delay and within 14 days of withdrawal, unless we agree collection. You pay the direct return cost unless otherwise agreed. Use packaging appropriate for the goods; missing original packaging does not itself remove the right of withdrawal.
  3. We refund payments, including the cost of the least expensive standard delivery offered, without undue delay and within 14 days of receiving the statement. We use the original payment method unless you expressly agree otherwise, without extra charges. Unless we offered collection, we may withhold reimbursement until we receive the goods or proof of return, whichever is earlier.
  4. If we correctly informed you about withdrawal, you are responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Diminished value is assessed individually. Neglect, overheating or damage during repotting may be relevant if they caused deterioration; no automatic deductions apply.

09Complaints and conformity

  1. We are liable for lack of conformity under the Polish Consumer Rights Act, generally for a defect present at delivery and revealed within two years. This is not a guarantee that a plant will survive regardless of care. Statutory evidence rules and presumptions apply.
  2. Subject to the statutory conditions, you may request repair or replacement, or a price reduction or withdrawal from the contract. The nature of a living plant may affect whether repair or replacement is possible. The Seller bears the costs of a justified conformity claim.
  3. Send complaints to the Seller or use the contact details on Returns and complaints. Describe the issue and requested solution and provide details identifying the purchase. A receipt is not the only acceptable proof of purchase. We respond to Consumer complaints within 14 days of receipt; failure to respond has the consequences provided by law.
  4. Please inspect the plant promptly after delivery and report visible transport issues preferably within 24 hours. Photographs of the plant and packaging help assessment. This is an evidence recommendation, not a deadline that extinguishes your rights. Missing photographs, a courier report or the 24-hour recommendation do not automatically invalidate a complaint.
  5. We consider the condition on delivery, the problem, available evidence and subsequent care. Deterioration arising only after proper delivery because of the conditions provided to the plant is not in itself a lack of conformity present at delivery.

10Accounts, newsletter and electronic services

  1. Accounts are optional and free and provide access to order history. The account service contract starts upon successful registration. You may request account deletion at any time without charge by contacting us. Transaction records which we must or may lawfully retain are not thereby erased.
  2. The newsletter is optional and free. Subscription starts after email confirmation. Unsubscribe at any time using the email link or by contacting us. Withdrawal of consent does not require repayment of a properly used bonus.
  3. Use requires an internet-connected device and a current browser; purchases, accounts and the newsletter also require an active email address. Unlawful content and interference with shop operation or security are prohibited. Report technical issues to the Seller; Consumer service complaints receive a response within 14 days.

11Privacy and separate choices

  1. The Privacy Policy explains personal data, cookies, our analytics and optional device recognition. Accepting these terms does not consent to the newsletter, enhanced analytics or device recognition. Those choices are voluntary and separate.

12Out-of-court disputes

  1. Consumers may seek help from the relevant municipal or district consumer ombudsman or use an appropriate Trade Inspection procedure. UOKiK publishes information on available procedures. Participation depends on the relevant rules and required agreements. Court remedies remain available.

13Changes and final provisions

  1. These terms may change because of changes to law, Seller details, payment or delivery methods, or shop functions. Existing sales contracts remain governed by the version applicable when concluded.
  2. For ongoing services, changes are communicated on a durable medium, including email, with their reason, scope and date. Normally we give at least 14 days’ notice unless binding law requires a different period. You may terminate a free service before changes take effect. Acquired rights are unaffected.
  3. Polish law applies without depriving Consumers of mandatory protection. These terms do not restrict rights that cannot be excluded by agreement. An invalid provision does not affect the others to the extent permitted by law.

Model withdrawal statement

Using this form is optional. It applies to products for which the right of withdrawal exists.

To: Karolina Kuczewska — No Empty Pots, Hallera 12/2, 55-010 Wrocław, contact@noemptypots.com I hereby give notice that I withdraw from the contract of sale of the following goods: … Ordered on / received on: … Consumer name: … Consumer address: … Date: … Signature (only if sent on paper): …

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